Smoker & Company

  • Collections Agent

    Job Locations US-PA-Lititz
    Posted Date 2 weeks ago(7/9/2018 8:25 AM)
    # of Openings
    Customer Service/Support
  • Overview

    Keystone Credit Services is a fast paced collection agency located in Lititz, PA. We are looking for motivated individuals to join our team. You must be comfortable working with others in an office environment and frequent use of the phone.

    Benefits include health insurance, 401k retirement plan, and 88 hours paid time off in your first year.


    • Locating and contacting debtors to inquire of their payment status
    • Planning course of action to recover outstanding payments
    • Negotiate payment plans
    • Investigate and resolve discrepancies
    • Create trust relationships with debtors when possible to avoid future issues
    • Update account status and database regularly
    • Ability to work an average of 120 accounts per day



    • Strong work ethics & integrity
    • Excellent voice clarity
    • Ability to be polite and courteous without lacking confidence
    • Can work independently and efficiently for the duration of the shift without distraction
    • Possesses strong and effective communication and problem solving skills
    • Able to multi-task (skip trace, check for property, employer etc. while on the phone)
    • Third party collections experience is a plus
    • FDCPA and FCRA experience is a plus


    Compensation: $10 - $12/hour plus bonuses for results ... depending on experience


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