Smoker & Company

  • First-Level IT Tech

    Job Locations US-PA-Leola
    Posted Date 1 month ago(7/9/2018 8:26 AM)
    # of Openings
    Information Technology
  • Overview

    Smoker & Company is a successful, busy CPA firm with offices located in Lancaster and Berks County. The Smoker & Company Family of Companies provides business services spanning various client needs such as bookkeeping, payroll, legal services, wealth management, and insurance (among others). Our mission is to meet the total accounting, tax and business development needs of our clients in order to enhance the value of the business and individuals we are privileged to serve. 


    We are currently seeking a full-time First Level IT Tech to support the needs of our growing companies. Working at our Leola, PA headquarters under the direct supervision and mentorship of our IT Director, the First-Level IT Tech will provide valuable IT support to each of our companies. We rely on our IT Team to ensure that the sofware and technology that we rely on daily is operating smoothly, and the First-Level IT Tech will help us to achieve and maintain this goal.


    We offer benefits such as health insurance, PTO, paid holidays, and 401k, among others. Compensation is based on relevant experience. 


    In a typical day, the First-Level IT Tech may perform tasks such as:

    • Transferring QB files to/from thumb drives and through RAS service
    • Ordering toner, keeping inventory of toner, changing toner as needed
    • Setting up projector and laptop for company seminars
    • Installing printers for team members
    • Clearing printer jams for team members
    • Changing phone extensions and names for team members
    • Updating team members' information on copiers as needed
    • Providing implentation support for a paperless management system
    • Completing tech requests for employees in a timely manner
    • Setting up QB training classrooms as needed
    • Creating user accounts on network
    • Creating Citrix user profiles as needed
    • Setting up workstations
    • Wiping hard drives for computers to be sent back to manufacturer
    • Cleaning/organizing the server room
    • Completing tech requests for clients as needed



    • One year of help desk experience.
    • Ablility  to work effectively with other team members and supervisors, both in a support role and collaboratively
    • Ability to work quickly and efficiently, both independently and under close supervision
    • Working experience with and knowledge of Microsoft Office Suite (Word, Outlook, & Excel)

    The ability to work in the United States immediately is required!



    Smoker & Company is an equal opportunity employer.




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